---
title: Applying member rates for walk-in, phone, or email reservations
description: How receptionists can review guest profiles and apply standard or member rates for walk-in, phone, or email reservations.
---

[Skip to content](https://support.loyco.io/knowledgebase/applying-member-rates-for-walk-in-phone-or-email-reservations#main-content)

[![Property 1=WordMark Branded](https://support.loyco.io/hs-fs/hubfs/Property%201=WordMark%20Branded.png?width=120&height=37&name=Property%201=WordMark%20Branded.png)](https://support.loyco.io/knowledgebase?hsLang=en)

- [Support](https://support.loyco.io/knowledgebase/contact-us)
  
  Show submenu for Support

    - [Book a meeting](https://support.loyco.io/knowledgebase/book-meeting)
    - [Contact us](https://support.loyco.io/knowledgebase/contact-us)
- [Program settings](https://www.loyco.io/onboarding)

Open main navigation

Close main navigation

- [Support](https://support.loyco.io/knowledgebase/contact-us)
  
  Show submenu for Support

    - [Book a meeting](https://support.loyco.io/knowledgebase/book-meeting)
    - [Contact us](https://support.loyco.io/knowledgebase/contact-us)
- [Program settings](https://www.loyco.io/onboarding)
- [Admin login](https://auth.loyco.io/Identity/Account/Login)

[Admin login](https://auth.loyco.io/Identity/Account/Login)

 \_

- There are no suggestions because the search field is empty.

1. [Loyco](https://support.loyco.io/knowledgebase?hsLang=en)
2. [Mews](https://support.loyco.io/knowledgebase/mews?hsLang=en)
3. [Using Loyco in Mews](https://support.loyco.io/knowledgebase/mews?hsLang=en#using-loyco-in-mews)

# Applying member rates for walk-in, phone, or email reservations

## Steps for receptionists to check membership and apply the correct member rate when booking manually in Mews.

**1. Choose dates and check availability**

In Mews, select the guest's requested dates and check availability as you would for any manual reservation.

![Loyco](https://support.loyco.io/hs-fs/hubfs/104.png?width=670&height=384&name=104.png)

 

**2. Check if the guest is a member**

Click the **profile icon** to open the guest's profile and verify membership. 

![Loyco](https://support.loyco.io/hs-fs/hubfs/105.png?width=670&height=384&name=105.png)

 

**3. View membership status and level**

The profile shows whether the guest is a member and their member level. Use this to determine which rate group applies. 

![Loyco](https://support.loyco.io/hs-fs/hubfs/106.png?width=670&height=384&name=106.png)

 

**4. Select the member rate**

Choose the rate that matches the guest's member level using the **Member Rate Group** dropdown.

![Loyco](https://support.loyco.io/hs-fs/hubfs/107.png?width=670&height=384&name=107.png)

 

**5. Click Next**

Review the reservation details and click **Next**.

![Loyco](https://support.loyco.io/hs-fs/hubfs/108.png?width=670&height=384&name=108.png)

 

**6. Complete the booking**

Click **Book now** to confirm the reservation. The member rate and discount are now applied to the booking.

![Loyco](https://support.loyco.io/hs-fs/hubfs/109.png?width=670&height=384&name=109.png)

 

 

**Good to know**

- Always check the member level before selecting the rate. Applying the wrong rate group gives the guest incorrect benefits and pricing.
- Not sure if the guest is a member? See **[Identify members in Mews](https://support.loyco.io/knowledgebase/identify-members-in-mews?hsLang=en).**

 

[![wordmark\_dark\_gradient](https://support.loyco.io/hubfs/wordmark_dark_gradient.svg "wordmark_dark_gradient")](https://loyco.io)

[mailto:support@Loyco.no](mailto:support@Loyco.no) <https://www.loyco.io/> <https://no.linkedin.com/company/loyco-io> <https://www.facebook.com/loyco.io/>