FAQ - HotSoft
This FAQ contains general questions guests or customers may have as a member of your loyalty program.
What is bonus?
Bonus is a monetary amount earned as a percentage of purchases at locations associated with the loyalty program, such as your company or its partners. It is collected in the member's Loyco Member Profile — not transferred directly to their account — and can be used as full or partial payment for a future purchase at the same locations where the bonus was originally earned.
How to redeem bonus?
Bonus can be redeemed in two ways:
- Members can redeem bonus directly through their member profile.
- Employees can redeem bonus on behalf of members through HotSoft or Loyco Member Insight (LMI).
How long is the bonus valid?
The bonus expires automatically the following year at the turn of the year. This means that the bonus lasts for a minimum of 1 year and a maximum of 2 years, depending on when in the year the bonus was earned.
How to redeem gift cards?
Members can redeem gift cards directly through their member profile. Employees can also redeem gift cards on behalf of members through HotSoft or Loyco Member Insight (LMI).
What are offers?
Offers are member benefits that provide experiential or service value rather than a monetary amount — for example:
- Free shipping
- Free sample
- Free surprise
What is my page?
My Page is a member's personal dashboard providing an overview of their benefits, bonuses, gift cards, and offers. My Page also contains copies of receipts, profile information, consents, and access to member support.
How are purchases registered?
The loyalty program is integrated with HotSoft and automatically records purchases made by new and existing members.
How does member support work?
Members can submit a support case directly through their My Page. The case is automatically routed to the dashboard, where it will be handled by a loyalty program administrator or Loyco support.
How do I contact Loyco Support?
Telephone: +47 40 42 42 00
Email: support@loyco.no