FAQ - HotSoft

This FAQ contains general questions guests or customers may have as a member of your loyalty program.

What is bonus?
Bonus is an amount of money that is earned as a percentage of purchases in locations that are associated with the bonus program, for example your company or partners. The amount is not transferred to the member's account, but collected on "Loyco Member Profile", where it is available for your next purchase. Bonus can be used as full or partial payment for a new purchase where the bonus has been earned.

How to redeem bonus?
Members of the loyalty program can redeem the bonus through their member profile, or employees can do it on behalf of members through HotSoft or ex. Loyco Member Insight (LMI).

How long is the bonus valid?
The bonus expires automatically the following year at the turn of the year. This means that the bonus lasts for a minimum of 1 year and a maximum of 2 years, depending on when in the year the bonus was earned.

How to redeem gift cards?
Members of the loyalty program can redeem gift cards using their member profile.

What are offers?
Offers are a member benefit that the administrator of the loyalty program can activate via the dashboard. An offer is often an advantage of value and not sum, such as "free shipping", "free sample", "free surprise" and the like. In the same way as gift cards, offers can be set for one-off use or repeated use per unique offer. The offer can also be made available to all members, specific membership levels or segments. The settings upon creation will automatically show the offers to the members who meet the criteria.

What is my page?
My page is members' overview of benefits, bonuses, gift cards and offers. My page also contains copies of receipts, profile information, consents and access to member support

How are purchases registered?
The loyalty program is integrated with HotSoft and automatically records purchases made by new and existing members.

How does member support work?
Members can create a support case via their own My Page. The support case ends up automatically in the dashboard and is answered by an administrator or Loyco support.

How do I contact Loyco Support?
Telephone: +47 40 42 42 00
Email: support@loyco.no