FAQ - Loyco x Techotel Picasso
FAQ — This article answers the most common questions guests and hotel staff may have about the Loyco loyalty programme integrated with Techotel Picasso.
About bonus
What is bonus?
In the Loyco loyalty programme, bonus is credit earned as a percentage of eligible purchases made at the hotel or partner properties associated with the programme. The credit is not transferred to the member's bank account but is collected on the member's Loyco profile, where it is available for use on future purchases. Bonus can be used as full or partial payment for a new booking at the hotel or group of hotels where it was earned.
The bonus percentage rate is set by the hotel administrator and may vary by property.
How do members earn bonus?
Bonus points are earned automatically on purchases made through the Techotel Picasso booking engine and at the hotel. Both new and existing members earn bonus on the amount paid after any bonus redemption has been deducted.
How long is the bonus valid?
Bonus expires automatically on 31 December of the year following the year it was earned. This means bonus is valid for a minimum of approximately one year (if earned in late December) and a maximum of approximately two years (if earned in early January), depending on when during the year it was earned.
Redeeming bonus
How can members redeem bonus?
Members can redeem bonus in two ways — directly through the Techotel Picasso booking engine during checkout, or at the hotel by asking reception to apply the bonus on their behalf. See How existing members redeem bonus points in Techotel Picasso and Reception view — identifying members and redeeming bonus points in Techotel Picasso for the full steps.
Can members redeem bonus as partial payment?
Yes. Members can choose to use their bonus as partial payment, covering part of the total amount while paying the remaining balance by another method. The updated subtotal is shown before the guest confirms the payment.
Can members remove the bonus after applying it?
Yes. In the booking engine, members can remove the applied bonus before completing the payment if they change their mind.
Gift cards and offers
How can members redeem gift cards?
Members can redeem gift cards using their member profile or through Member Insight. To redeem via the member profile, the member applies the gift card code during checkout. To redeem via Member Insight, the hotel administrator applies it on the member's behalf. Contact support@loyco.no if you need assistance with gift card redemption.
What are offers?
Offers are personalised member benefits configured by the hotel administrator via the Loyco dashboard. An offer is typically a non-monetary benefit — for example, a free room upgrade, late check-out, early check-in, or complimentary breakfast. Offers can be configured for one-time or repeated use and made available to all members, specific membership tiers, or specific segments. Eligible members will see active offers automatically on their Loyco member profile.
Member profile
What is My Page?
My Page is the member's personal overview of their benefits, bonus balance, gift cards, and offers. It also contains copies of receipts, profile information, consent settings, and access to member support.
How are purchases registered?
The Loyco loyalty programme is integrated directly with Techotel Picasso and automatically records eligible purchases made by both new and existing members — whether booked through the Techotel Picasso booking engine or made directly at the hotel.
How does member support work?
Members can create a support case directly from their My Page. The support case is automatically sent to the hotel administrator or Loyco support, where it is picked up and answered.
Technical and registration
How does the auto-invite work?
When a booking is made in Techotel PMS, the system automatically triggers an SMS invitation to the guest. The invitation is sent to different guest groups — including OTA bookings and direct bookings — and informs them about the loyalty programme. Guests who complete the registration are enrolled as members and their booking is linked to their member profile automatically.
What happens if a guest does not complete the SMS registration?
If a guest does not complete the SMS registration after booking, they are not enrolled as a member and their booking is not linked to a member profile. The auto-invite process will not re-send the invitation automatically. Reception can manually invite the guest if needed.
What if the bonus balance is not showing in the PMS?
Check that the email address field in the guest profile is correctly filled in. Loyco retrieves the member's bonus balance by matching the email address — if the email is missing or incorrect, the system will not be able to find the member's profile. If the issue persists after correcting the email address, contact support@loyco.no.
Contact and support
How do I contact Loyco support?
Phone: +47 40 42 42 00
Support hours: [insert support hours — e.g. Monday–Friday, 08:00–16:00 CET]
Email: support@loyco.no
How do members contact support?
Members can reach support directly through their My Page by creating a support case. The case is automatically sent to the hotel administrator or Loyco support.