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Getting started with Techotel Picasso

This article walks you through everything you need to do to activate and set up the Loyco integration in Techotel Picasso. Follow the checklist in order to ensure a smooth go-live.

 How it works

The Loyco integration with Techotel Picasso connects your loyalty programme directly to both the booking engine and the PMS. Guests can join the loyalty programme and redeem bonus points directly in the booking engine, while reception can identify members, send invitations, and redeem bonus points on behalf of guests from within Picasso — without leaving the system.

Step 1 — Order the Loyco x Techotel Picasso module

The integration is activated by ordering the Loyco x Techotel Picasso module. Contact Techotel or Loyco to get started.

Once the module is ordered, Techotel activates the integration on their end and Loyco connects it to your loyalty programme. You will be notified when everything is ready.

Step 2 — Test the booking engine

Before going live, verify that the loyalty programme is visible and working correctly in the Techotel Picasso booking engine. Complete the following tests.

Test 1 — New member registration
Go through the booking flow as a new guest. After completing a booking, confirm that you receive an SMS invitation to complete your membership profile.

Test 2 — Bonus redemption in booking engine
Log in as an existing member in the booking engine and verify that you can use bonus points as partial payment during checkout.

  • The Loyco integration covers both the Techotel Picasso booking engine and the PMS — make sure both are tested before going live
  • When a booking is made in Techotel PMS, an auto-invite process is triggered automatically, sending targeted SMS messages to guests to invite them to join the loyalty programme
  • Bonus points earned through the booking engine and PMS are both registered automatically on the guest's member profile

 

Step 3 — Test the PMS

Verify that member status is visible and bonus redemption works correctly from within Techotel Picasso PMS.

Test 3 — Member identification
Open the Reservation Overview in Picasso and confirm that the Bonus Card icon is visible next to member guests. Click the icon to verify that the bonus balance is displayed correctly.

Test 4 — Bonus redemption from PMS
Test redeeming bonus points on behalf of a guest by entering "Loyall" into the ware field in Picasso. Confirm that the discount is applied correctly and visible in the order summary.

 

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