Introduction to the Loyco integration for Mews

The Loyco integration connects your loyalty program directly to Mews. Members are identified automatically, member rates and benefits follow the booking, and bonus points can be earned and redeemed at the front desk. This article gives you an overview of how it works and where to start.

How it works

The integration links the guest profile in Mews to the member profile in Loyco. When a member books or checks in, reception sees the membership status directly on the customer card, and can open Member Insight from the Loyalty tab to view balance, vouchers, and benefits.

All integration-specific articles are gathered on the Mews knowledge base page. That is your starting point for everything about Loyco in Mews, from daily use at reception to setup and configuration.

For reception

In daily operations, reception uses the integration to:

• Identify members on the customer card. See Identify members in Mews.
• Apply member rates for walk-in, phone, or email reservations. See Applying member rates.
• Redeem bonus points as partial payment. See Redeeming member bonuses in Mews.
• Redeem vouchers and member benefits. See Redeeming member vouchers.

For administrators

The setup is done once and consists of:

1. Enable loyalty permissions for the users who will work with the program.
2. Add loyalty points as an external payment method.
3. Create member rates with level-based pricing.
4. Create products for member benefits and connect them with product rules.
5. Test the full member journey before going live.