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Introduction

Managing member support inquiries

The Support tab in your dashboard displays member support tickets submitted by members from their My Page.

The Support tab provides two views:

  • Member view: Members can submit support tickets directly from their My Page.
  • Admin view: Admins can read and reply to those tickets from the dashboard.

The support center also offers automatic suggested answers to help you respond to common member inquiries faster.

Support tab showing member and admin views in the dashboard

                                                                                                                                                           

Learn more: Manage support tickets →