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Redeeming Bonus Points in VisBook

How it works

Guests automatically earn Loyall bonus points based on a percentage of their total paid amount. Points are assigned after checkout and can be redeemed on future stays. Receptionists can redeem points on behalf of a guest directly from the booking page in VisBook, without leaving the PMS.

Before you start

Make sure the following is in place before attempting to redeem bonus points:

  • The Loyco integration is active in VisBook
  • Loyco is set up as a payment method in VisBook accounting settings
  • The guest is confirmed as a member — the Loyall button in the booking is clickable and a member icon is visible


1. Click the "LOYALL" button to view member benefits and redeem bonus points.
 

2. A popup opens showing the Loyall Member page. It displays the guest's available benefits under **Vouchers** and their current bonus balance. Enter the amount to redeem in the **Spend** field and click **OK**.

 

3. After clicking OK, the amount is sent to VisBook as a partial payment labeled "Akonto" and deducted from the guest's total.



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