The Booking tab in the member portal pulls rooms and rates directly from Mews. For it to work, you need one rate with the exact same name across all hotels. The portal matches on the rate name, so spelling and casing must be identical everywhere.
1. Open Services
In Mews, go to the main menu › Settings › Services.
2. Select the bookable service
Choose the bookable accommodation service. This service must be named Stay, otherwise the portal can't find it.
3. Open Rates
Click Rates. Here you'll see the existing rate names and whether each one is public or private.
4. Create or identify the member rate
If the rate already exists, confirm the name matches exactly on every hotel. If it's missing, click Create and set it up with the same name on each hotel, for example Member Rate. Make sure it's active, published, and applies to all room categories that should be bookable in the portal.
5. For a private rate: link a voucher
A private rate can't be booked until it's unlocked. Create a voucher that unlocks the rate and send us the code, or confirm that we may create it on the rate.
Good to know
- The rate name must be identical on every hotel, same spelling and same upper- and lower-case. The portal matches on the name.
- A public rate is recommended. It's bookable straight away with no extra steps.
- The bookable service must be named Stay on every hotel.
- When the rate is ready, send us the exact rate name so we can switch the Booking tab on.
- Setting up a private rate? See Creating vouchers in Mews.
- Still stuck? Contact us and we'll help you get set up.