How it works
Guests automatically earn bonus points based on a percentage of their paid amount. Points are assigned after checkout and can then be redeemed on future stays. Reception redeems bonus points on behalf of the guest through Member Insight, and the amount is automatically posted as a line item on the reservation in Stayntouch.
Before you start
Make sure the following is in place before attempting to redeem bonus points:
- The Loyco integration is active in Stayntouch
- The Loyco Member Insight browser extension is installed in the browser used by reception
- The guest is confirmed as a member — the VIP icon and membership level are visible in the Stay Card
If the extension is not yet installed, contact support@loyco.no.
1. Start from the guest profile in Stayntouch.
Open the guest's Stay Card and confirm that the guest is a member (VIP icon and membership level are shown at the top). This is the starting point for redeeming bonus/coins on the reservation. 
2. Right-click the phone number in Stayntouch
Right-click the guest's phone number and select Open in Loyco Member Insight to open the member directly in Member Insight. 
3. Member Insight opens with the member pre-filled.
The phone number is already entered, and the member is displayed with the membership status and level. 
4. Enter the number of coins to redeem.
Enter the desired number of coins in the available bonus field. The amount entered is what will be posted.
5. Select reservation and redeem bonus.
Select the correct reservation under Reservationld, then click Realease Bonus to redeem coins and send the bonus usage to Stayntouch.
6. Open Bill & Charges in Stayntouch
Return to the reservation in Stayntouch and open Bill & Charges to view the posting on the guest's bill.
7. The bonus is automatically posted in Stayntouch
The redeemed amount is autonatically added as a line item on the reservation, and the guest balance is updated accordingly.