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Getting started with Loyco in HotSoft

This article walks you through everything you need to do to activate and set up the Loyco integration in HotSoft. Follow the checklist in order to ensure a smooth go-live.

How it works

The Loyco integration with HotSoft connects your loyalty programme directly to the PMS, allowing reception to view member status, invite guests, and redeem bonus points without leaving HotSoft. The integration is activated when signing the Loyco quote, and most of the technical setup is handled by HotSoft and Loyco.

Activate the integration

Activate the integration when signing the Loyco quote. You will be notified when everything is ready.

  1. Sign the Loyco quote and request the integration.
  2. HotSoft automatically approves the integration on their end.
  3. Loyco connects the integration to your loyalty programme and creates your Member Insight access. Member Insight is a web-based guest profile tool that lets reception staff view a guest's loyalty status, tier, and point balance directly from within HotSoft.
  4. HotSoft performs the necessary technical setup and software upgrade.
  5. You receive a notification when everything is ready.

 

Complete the configuration in HotSoft

Once the integration is active, complete the following configuration steps in HotSoft:

  • Configure Column Layouts to add the Loyalty and Loyall fields to Contact Manager
  • Set up the Interface Settings with the values provided by Loyco
  • Configure External Sources to enable Member Insight to open directly from reservations in HotSoft

 

For step-by-step instructions on each of these steps, see How to configure Loyco in HotSoft.

Book a training session for your reception staff before go-live. A trained team gets more out of the integration from day one.

Book a training session

 

Things to note

  • Most of the technical setup is handled by HotSoft and Loyco — you do not need to configure the integration yourself beyond the Column Layouts, Interface Settings, and External Sources steps
  • The Loyco icon and Loyalty widget in HotSoft are only visible after the configuration steps in HotSoft have been completed
  • Member Insight opens directly from HotSoft via the world icon — no separate browser extension is required

 

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