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Stayntouch integration - checklist

Getting started with Loyco in Stayntouch - This article walks you through everything you need to do to activate and set up the Loyco integration in Stayntouch. Follow the checklist in order to ensure a smooth go-live

How do I set up the Loyco–Stayntouch integration?

Setting up the Loyco–Stayntouch integration requires three steps: requesting activation, installing the Member Insight extension, and testing your setup. The onboarding involves two parties — use this overview to track responsibility for each step before you begin.

  • You (the customer) — requests activation, tests the setup, and books a training session
  • Loyco — activates the integration and sets up the connection to your loyalty programme

Note that unlike other integrations, Stayntouch does not require any configuration steps on their end. Loyco handles the full activation.

 

Step 1 — Request activation

Send an email to support@loyco.no to request activation of the Loyco integration in Stayntouch.

Loyco manually activates the integration. For current activation timeframes, contact support@loyco.no. You will be notified when the integration is ready and the connection to your loyalty programme has been set up.

 

Step 2 — Install the Loyco Member Insight extension

The Loyco Member Insight browser extension is required for your reception team to access member profiles directly from Stayntouch. Once installed, reception can right-click any phone number or email in Stayntouch to open the member directly in Member Insight.

Contact support@loyco.no to get the extension and installation instructions.

 

Step 3 — Test your setup

Before activating the integration, verify that the full setup works end to end by completing the following steps: 1. Create a test booking in your Booking engine or PMS using your own email address or phone number. 2. Open Stayntouch and right-click the email or phone number on the test reservation to confirm the Loyco Member Insight extension opens your member profile correctly. 3. Confirm that the booking appears in Loyco Admin and that the member record is linked. 4. (Optional) Create a manual transaction in Loyco Admin to confirm points are awarded correctly. 5. If any step fails, contact support@loyco.no before going live. 

 - Create a manual transaction in Loyco Admin (optional) → How to create transaction

 

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