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Stayntouch integration - checklist

Getting started with Loyco in Stayntouch - This article walks you through everything you need to do to activate and set up the Loyco integration in Stayntouch. Follow the checklist in order to ensure a smooth go-live

Who does what

The onboarding involves two parties. Use this overview to track responsibility for each step before you begin.

  • You (the customer) — requests activation, tests the setup, and books a training session
  • Loyco — activates the integration and sets up the connection to your loyalty programme

Note that unlike other integrations, Stayntouch does not require any configuration steps on their end. Loyco handles the full activation.

 

Step 1 — Request activation

Send an email to support@loyco.no to request activation of the Loyco integration in Stayntouch.

Loyco manually activates the integration, typically within 2–3 business days. You will be notified when the integration is ready and the connection to your loyalty programme has been set up.

 

Step 2 — Install the Loyco Member Insight extension

The Loyco Member Insight browser extension is required for your reception team to access member profiles directly from Stayntouch. Once installed, reception can right-click any phone number or email in Stayntouch to open the member directly in Member Insight.

Contact support@loyco.no to get the extension and installation instructions.

 

Step 3 — Test your setup

Before going live, verify that everything works end to end. Invite yourself via a test booking in your Booking engine or PMS. 

 - Create a manual transaction in Loyco Admin (optional) → How to create transaction

 

Useful links: